At Zenstellar, every piece of jewelry is crafted and delivered with care. We understand that timely and secure delivery is an essential part of your shopping experience. That’s why we partner with reliable global logistics providers to ensure your order arrives safely—no matter where you are in the world.
Our shipping policy below outlines how we process, pack, and deliver your orders, along with estimated delivery times and important information regarding address accuracy and tracking updates.
1. General Shipping Information
At Zenstellar, we aim to provide fast and reliable worldwide delivery for every order. Our logistics operations are managed primarily through CNE Express, our trusted international shipping partner, ensuring efficient and trackable delivery to most regions around the world.
We currently offer Free Shipping on orders over $100, and occasionally launch free shipping promotions for specific regions or events. Shipping fees, if applicable, will be displayed clearly at checkout before payment.
2. Order Processing Time
All orders are processed within 48–72 hours (Monday to Friday) after confirmation of payment.
During peak seasons, holidays, or special circumstances (such as local customs inspections or logistics congestion), processing or delivery may experience slight delays. We appreciate your patience and understanding during such times.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States & United Kingdom | 7–15 business days |
| Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland) | 10–12 business days |
| Australia | 7–15 business days |
| New Zealand | 7–12 business days |
| Mexico | 12–22 business days |
| Other Global Locations | 10–25 business days |
All shipments are handled through CNE Express, providing international tracking and reliable delivery services to most countries.
4. Shipping Address & Corrections
Please ensure that your shipping details are correct before completing checkout.
If you notice any errors in your shipping address, contact us immediately at info@zenstellarstore.com. Once an order has been dispatched, we are unable to modify or redirect the shipment.
If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.
5. Tracking Your Order
Once your order is shipped, you will receive an email notification containing your tracking number and a link to track your parcel directly through CNE Express or your local postal service. Tracking updates may take up to 24–48 hours to appear after dispatch.
6. Delivery Exceptions
While we strive to ensure timely delivery, external factors such as customs inspections, weather conditions, or high-volume periods may occasionally cause delays. If your package is significantly delayed, please contact us at info@zenstellarstore.com, and we’ll assist you in tracking the shipment.
7. International Shipping
We proudly ship worldwide. No matter where you are, Zenstellar is committed to ensuring your jewelry reaches you safely and beautifully packaged.
Shipping
Do you ship worldwide?
Yes, we ship worldwide. Please note international delivery times will vary depending on location and may attract import costs if outside the USA.
How much does shipping cost?
We aim to provide our customers with the best possible service. We process and dispatch standard orders in 1-2 days. During busy times, such as Christmas, please allow a couple extra days. Larger items dispatch within 3 days through our trusted courier service.
There are no extra charges for packaging as we recycle most of what we receive—just trying to do our bit for the environment.
Our standard delivery rates are as follows:
$0 - $10: $3.95
$10 - $20: $4.95
$20 - $75: $6.95
$75+: $8.95
For furniture and large items please inquire for a price quote.
My order has not arrived. What do I do?
Don’t worry, we record and track every parcel we send. If your order has not arrived, please send us an email with your order number, and we will find your package’s whereabouts.
When will I know when my order has been dispatched?
Once you place your order, you will receive an emailing confirming that we have and are working on your order. You will then receive another email when we’ve shipped your order.
Can I collect my order?
Of course! If you wish to collect your order from our studio just enter 'Abodestore' in the promo code box at checkout.